General terms and conditions for purchasing Food Supplements from www.ramcopharm.bg

GENERAL TERMS OF PARTICIPANT IN THE ELECTRONIC COMMERCE PLATFORM WWW.RAMCOPHARM.BG

I. SUBJECT

Art. 1. These general conditions are intended to regulate the relations between Ramkofarm OOD, Sofia 1164, Lozenets municipality, 5a Plachkovitsa street, Sofia
EIK 831134861, hereinafter referred to as the SUPPLIER, and the customers, referred to hereinafter USERS, of the e-commerce platform “ramcopharm.bg”, hereinafter referred to as “Ramcopharm”.

ІІ. PROVIDER DATA ON THE PLATFORM

Art. 2. Information according to the Electronic Commerce Act and the Consumer Protection Act:
1. Name of the Supplier: Ramkofarm OOD
2. Headquarters and management address: Sofia 1164, Lozenets municipality, Plachkovitsa Street 5a,
3. Address for exercising the activity and address for submitting complaints by users: Sofia 1164, Lozenets municipality, 5a Plachkovitsa street,
4. Correspondence information: Bulgaria, Sofia 1164, Lozenets municipality, Plachkovitsa street 5a, email: office@ramcopharm.bg, phone: +359 2 868 8052
5. Supervisory bodies:

(1) Commission for the protection of personal data

Address: Sofia, str. “Ivan Evstatiev Geshov” No. 15,
tel.: (02) 940 20 46
fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp .bg
Website: www.cpdp.bg

(2) Consumer Protection Commission

Address: 1000 Sofia, “Slaveikov” square #4A, floors 3, 4 and 6,
tel.: 02 / 980 25 24
fax: 02 / 988 42 18
hotline: 0700 111 22
Website: www.kzp.bg

(3) Commission for the Protection of Competition

Bulgaria< br />Sofia 1000, Vitosha Blvd #18
Phone: (02) 935 61 13
Fax: (02) 980 73 15
Website: www.cpc.bg< /p>

7. Registration under the Value Added Tax Act No. BG831134861

III. FEATURES OF THE PLATFORM

Art. 3. Ramcopharm is an e-commerce platform available at the Internet address https://www.ramcopharm.bg, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the merchant on the platform, including the following:

1. To register and create a profile to view the Provider’s electronic store on the Ramcopharm platform and use the additional services for providing information;
2. To review the goods, their characteristics, prices and terms of delivery;
3. To conclude contracts for the purchase and sale and delivery of the goods offered by the Supplier through the Ramcopharm platform;
4. To make any payments in connection with the concluded contracts with the Supplier, according to the electronic means of payment supported by the Ramcopharm platform.
5. To receive information about new goods offered by the Supplier on the Ramcopharm platform;
6. To make electronic statements in connection with the conclusion or execution of contracts with the participants of the Ramcopharm platform through the interface of the Ramcopharm page available on the Internet;
7. To be notified of the rights arising from the law, primarily through the Ramcopharm platform interface on the Internet;
8. To exercise their right of refusal, when applicable, under the Consumer Protection Act.

Art. 4. The supplier on the Ramcopharm platform organizes the delivery of the goods and guarantees the rights of the Users provided for by law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.

Art. 5. (1) Users conclude a contract for the purchase and sale of goods with the Supplier on the Ramcopharm platform, at the address https://www.ramcopharm.bg</a >

The contract is concluded in Bulgarian and is stored in the database of the Supplier in the platform.

(2) Pursuant to the contract concluded with the Users for the purchase and sale of goods, the Supplier in the Ramcopharm platform undertakes to organize the delivery and transfer of ownership to the User of the goods specified by him through the interface in the platform. Users have the right to correct errors when entering information no later than submitting the statement to conclude the contract with the Supplier on the Ramcopharm platform.

(3) Users pay the supplier selected on the Ramcopharm platform a fee for the delivered goods according to the conditions set out in the Ramcopharm platform and these general terms and conditions. The remuneration is in the amount of the price announced by the Supplier on the Ramcopharm platform at the address of the Ramcopharm platform on the Internet.

(4) Through the Ramcopharm platform, the person who will carry out the delivery of the goods requested by the Users is selected within the terms and under the conditions defined in the Ramcopharm platform and according to these general terms and conditions.

Art. 6. (1) The User and the Supplier on the Ramcopharm platform agree that all statements between them in connection with the conclusion and execution of the sales contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic signature and art. 11 of the Electronic Commerce Act.

(2) It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the relevant name and password for access.

< IV. REGISTRATION FOR USE OF RAMCOPHARM

Art. 7. (1) In order to use Ramcopharm to conclude contracts for the purchase and sale of goods, the User should enter a name and password of his choice for remote access.

(2) The name and password for remote access are determined by the User, by performing an online registration on the Provider’s website on the Ramcopharm platform, in accordance with the procedure specified therein.

(3) By filling in your data and pressing on the buttons for agreeing to these general conditions, the User declares that he is familiar with these general conditions, agrees with their content and undertakes to unconditionally comply with them.

(4) The provider on the Ramcopharm platform confirms the performed by User registration by sending a letter to the email address specified by the User.An account of the User is created and a contractual relationship is established between him and the Supplier on the Ramcopharm platform.

(5) When registering, the User undertakes to provide correct and up-to-date data. The user undertakes to promptly update the data specified in his registration upon change.

V. TECHNICAL STEPS FOR CONCLUSION OF A PURCHASE-SALE CONTRACT

Art. 8. Users mainly use the interface of the Supplier’s page on the Ramcopharm platform to conclude contracts for the purchase and sale of the goods offered by the Supplier on the Ramcopharm platform.

Art. 9. Users conclude the contract for the purchase and sale of the goods with the Supplier on the Ramcopharm platform according to the following procedure:

(1) Registering on the Ramcopharm platform and providing the necessary data if the User has not yet registered on the Ramcopharm platform.
(2) Logging into the system for placing orders on the Ramcopharm platform by identifying with a name and password;
(3) Selecting one or more of the goods offered by the suppliers on the Ramcopharm platform and adding them to a list of goods for purchase.
(4) Selecting goods from the list of goods for purchase of the relevant suppliers in the Ramcopharm platform, for which a sales contract will be concluded.
(5) Provision of data for making the delivery;
(6) Choice of method and moment of payment of the price.
(7) Confirmation of the order;

VI . CONTENT OF THE CONTRACT

Art. 10. (1) The supplier on the Ramcopharm platform and the Users conclude separate contracts for the purchase and sale of the goods requested by the Users, regardless of the fact that they are selected with one electronic statement and from one list of goods for purchase.

(2) The supplier on the Ramcopharm platform can organize the delivery of the goods ordered with the individual sales contracts together and at the same time. The delivery of the goods ordered by the Users is carried out by the supplier of the relevant goods selected through the Ramcopharm platform, of which the User is notified at the time of delivery.

(3) The rights of the Users in relation to the delivered goods are exercised separately for any contract of sale. The exercise of rights in relation to delivered goods does not affect and has no effect in relation to the contracts for the purchase and sale of the other goods. In the event that the User has the status of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract for the purchase and sale of certain goods does not affect the contracts for the purchase and sale of the other goods delivered to the user.</p >

Art. 11. When exercising the rights under the sales contract, the User is obliged to specify precisely and unequivocally the contract and the goods, in relation to which he exercises the rights.

Art. 12. The user can pay the price for the individual sales contracts at once when placing the order for the goods or upon their delivery.

VII. SPECIAL CLAUSES THAT APPLY TO PERSONS WHO HAVE THE QUALITY OF CONSUMER WITHIN THE MEANING OF THE LAW ON CONSUMER PROTECTION

Art. 13. (1) The rules of this section VII of these general terms and conditions apply only to Users who, according to the data specified for the conclusion of the sales contract or during registration with Ramcopharm, can be inferred to be users under the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on consumer protection in relation to distance contracts.

(2) The supplier on the Ramcopharm platform does not offer, organize or deliver prescription drugs to persons who have the status of user under para. 1;

Art. 14. (1) The main characteristics of the goods offered by the Supplier on the Ramcopharm platform are defined in the profile of each product on the Ramcopharm platform.

(2) The price of the goods including all taxes and fees is determined by the Supplier on the Ramcopharm platform.

(3) The value of the postal or transport costs, not included in the price of the goods, is determined by the Supplier on the Ramcopharm platform and is provided as information to the Users when selecting the goods for concluding the purchase and sale contract;

( 4) The methods of payment, delivery and execution of the contract are defined in the present general conditions and the information provided to the User through the mechanisms in the Ramcopharm platform.

(5) The information provided to the Users under this article is current at the time of its visualization on the Ramcopharm platform before the conclusion of the sales contract.

(6) The Users agree that all required by the Law on consumer protection information can be provided through the Ramcopharm platform interface or e-mail.

Art. 15. (1) The user agrees that the suppliers on the Ramcopharm platform have the right to accept advance payment for the contracts concluded with the user for the purchase and sale of goods and their delivery.

(2) The User chooses independently whether to pay the suppliers on the Ramcopharm platform the price of delivery of the goods before or at the time of their delivery.

(3) In the event that the value of the User’s order is equal to or exceeds BGN 10,000, payment is made only by transfer or payment to the Supplier’s payment account.

Art. 16. (1) The consumer has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded contract within 14 days,starting from the date of acceptance of the goods by the suppliers selected through the Ramcopharm platform through the single form for withdrawal from the contract, available on the website of the Supplier in the Ramcopharm platform at the address ………………………………………………… … Information on exercising the right of refusal is available at www……………………………………………………..

(2) The right of refusal under para. 1 does not apply in the following cases:
for the delivery of sealed goods that have been unsealed after their delivery and cannot be returned for reasons of hygiene or health protection;

(3) When the Supplier on the Ramcopharm platform has not fulfilled its obligations to provide information, defined in the Consumer Protection Act, the User has the right to withdraw from the concluded contract within a period of up to one year and 14 days, starting from the date of receipt of the goods. When the information is provided to the user within the opt-out period, the same begins to run from the date of its provision. The user has the right to make the opt-out statement under this article directly to the Provider through the single contract opt-out form available on the Provider’s website on the Ramcopharm platform at ……………………………………………………………….

(4) When the consumer has exercised his right of withdrawal from the contract at a distance or from the contract outside the commercial premises, the Supplier shall refund all sums received from the consumer, including the delivery costs, without undue delay and no later than 14 days from the date on which he was notified of the user’s decision to withdraw from the contract. The provider refunds the amounts received using the same means of payment used by the user in the initial transaction, unless the user has expressed his express consent to use another means of payment and provided that this is not associated with costs for the user.

< p>(5) When exercising the right of refusal, the costs of returning the delivered goods are at the expense of the consumer and the costs of returning the goods are deducted from the amount that the consumer has paid under the contract. The Supplier has no obligation to reimburse the additional costs of delivery of the goods when the user has expressly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the Supplier. The costs of returning the goods are the same as those of delivery according to the tariff of the company used to make the delivery.

(6) The User undertakes to store the goods received by the Supplier in the platform and to ensure the preservation of their quality and safety during the period under para. 1. The goods are stored according to the requirements specified by the manufacturer.

(7) The User can exercise his right to withdraw from the contract with the Supplier by sending a written statement to the Supplier using the standard contract withdrawal form, available at тук..on the Ramcopharm platform.

(8) When the Supplier on the Ramcopharm platform has not offered to collect the goods himself, he can withhold payment of the sums to the user until he receives the goods or until the user provides proof that he has sent the goods back, depending on which of the two happened earlier.

Art. 17. (1) The term of delivery of the goods is determined for each good separately when concluding the contract with the user through the Supplier’s website on the Ramcopharm platform.

(2) In the event that the User and the Supplier on the Ramcopharm platform do not have set a delivery date,the term of delivery of the goods is 30 days, counted from the date following the sending of the user’s order to the Supplier through the Supplier’s site on the Ramcopharm platform.

(3) If the Supplier on the Ramcopharm platform cannot fulfill the contract due to that he does not have the ordered goods, he is obliged to notify the user of this and to refund the sums paid by him.

Art. 18. The supplier on the Ramcopharm platform undertakes to comply with all requirements established in the Bulgarian legislation regarding the labeling, advertising and sale of nutritional supplements.

VIII. EXECUTION OF THE CONTRACT

Art. 19. (1) The supplier on the Ramcopharm platform can organize the delivery and handover of the goods to the User by a relevant supplier within the period determined upon conclusion of the contract.

(2) If the period under para. 1 is not expressly agreed between the parties at the conclusion of the contract, the Supplier in the Ramcopharm platform organizes the delivery and handover of the goods by the relevant supplier or distributor within a reasonable time, but no later than 2 months.

Art. 20. (1) The User must inspect the goods at the time of delivery and handover, and if it does not meet the requirements, immediately notify the Supplier on the Ramcopharm platform.

(2) If the User does not notify the Supplier on the Ramcopharm platform according to para. 1 the goods are considered to be approved as conforming to the requirements except for hidden defects.

Art. 21. The supplier on the Ramcopharm platform does not undertake to provide the necessary service for the product.

Art. 22. For the cases not regulated in this section, the commercial sale rules defined in the Commercial Law apply.

IX. PROTECTION OF PERSONAL DATA

Art. 23. (1) The Provider on the Ramcopharm platform takes measures to protect the User’s personal data in accordance with the Personal Data Protection Act.

(2) For reasons of security of the Users’ personal data, the Provider on the Ramcopharm platform will send the data only to the e-mail address that was specified by the Users at the time of registration.

(3) The Provider in (3) The Provider in the Ramcopharm platform has the right to store data in the end communication device of the User, unless the latter expressly expresses his disagreement to this.

(4) The User or the User agrees that the Provider in the Ramcopharm platform has the right to send electronic messages to the User or User at any time, including a newsletter or offers to purchase goods, while the User or User is registered in the Supplier’s electronic store on the Ramcopharm platform.

(5) The User or the User agrees that the Provider on the Ramcopharm platform has the right to collect, store and process data on the User’s or User’s behavior when using the Provider’s electronic store on the Ramcopharm platform.

Art. 24. (1) At any moment, the Provider in the Ramcopharm platform has the right to require the User to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration.

(2) In the event that for any reason the User has forgotten or lost their username and password, the Provider on the Ramcopharm platform has the right to apply the announced “Procedure for lost or forgotten usernames and passwords”, available at https://ramcopharm.bg/moyat-profil/lost-password/< /a>

X. AMENDMENT AND ACCESS TO THE GENERAL CONDITIONS

Art. 25. (1) These general conditions may be amended by the Provider on the Ramcopharm platform, of which the latter will notify all registered Users in an appropriate manner.

(2) The Provider on the Ramcopharm platform and the User agree that any addition and amendment of these general terms and conditions will be effective against the User in one of the following cases:

A) after the Provider has expressly notified him on the Ramcopharm platform and if the User does not declare within the 14-day period granted to him,that he rejects them; or
B) after their publication on the Supplier’s website on the Ramcopharm platform and if the User does not declare within 14 days of their publication that he rejects them.
C) with the explicit acceptance by the User through his profile on the Supplier’s site on the Ramcopharm platform.

(3) The User agrees that all statements of the Supplier on the Ramcopharm platform, in connection with the amendment of these general conditions, will be sent to the e-mail address indicated by The user, upon registration. The user agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature to be effective against him.

Art. 26. The provider on the Ramcopharm platform publishes these general conditions at the address https://www.ramcopharm.com/bg/rules, together with all additions and amendments to them .

XI. TERMINATION

Art. 27. The present general conditions and the User’s contract with the Supplier on the Ramcopharm platform are terminated in the following cases:

• upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;</li >
• by mutual agreement of the parties in writing;
• in case of objective inability of one of the parties to the contract to fulfill its obligations;
• in case of seizure or sealing of the equipment by state authorities ;
• in case of deletion of the User’s registratiom on the Ramcopharm platform. In this case, concluded but unfulfilled sales contracts remain in force